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Frequently Asked Questions
 
 

MicroLog Plus:

What external sensors can be plugged into MicroLog?
When logging with external sensor, Et appears on the MicroLog display. What does it mean?
For how long will the MicroLog's battery last?
Can data be downloaded to a computer using the IR port?
How can I know in what mode the MicroLog is working?
How often should I calibrate the MicroLog?
Does the calibration procedure update both the MicroLog and the software?
When calibrating the humidity sensor I clicked the Default button and now I see strange humidity readings
I'm using a Cradle and a receiver but I get poor RF reception

MicroLab:

On what platforms can I run MicroLab?
How do I install the software?
When trying to run MicroLab on Windows XP or 2000 the program crashes
When I try to open MicroLab I get an error message
I just downloaded a new version of MicroLab. Before installing it, do I UNINSTALL the old version first?
I've just installed MicroLab, and I am using my USB port. When I first plug the Cradle into the computer, it recognizes the Cradle and asks me to install the driver. When I select the option for the computer to automatically find the driver, it doesn’t find it. What should I do?
When trying to communicate with the MicroLog I see this message: "MicroLog wasn't found"
After performing Daily download I see dashed line segments on the graph. What does that mean?

MicroLab Plus:

On what platforms can I run MicroLab Plus?
How do I install the software?
When trying to run MicroLab Plus on Windows XP or 2000 the program crashes
When I try to open MicroLab Plus I get an error message
I just downloaded a new version of MicroLab Plus. Before installing it, do I UNINSTALL the old version first?
I've just installed MicroLab Plus, and I am using my USB port. When I first plug the Cradle into the computer, it recognizes the Cradle and asks me to install the driver. When I select the option for the computer to automatically find the driver, it doesn't find it. What should I do?
When trying to communicate with the MicroLog I see this message: "MicroLog wasn't found"
When trying to communicate with the MicroLog and Cradle system I see this message: "Cradle was found" and only Offline mode is available
I get poor RF reception. None or only part of the data is transferred to the software
My MicroLogs are on and I am getting real time display of the data. When I look at the archived data file, there are periods when data did not get saved to the archive file. What is causing this?
Is the email Notification feature supported by Microsoft Exchange or SMTP servers?
What is the password needed to access the Calibration dialog?
The MicroLog temperature reading displayed in the MicroLab Plus window is several degrees lower than the actual temperature. The logger firmware version is v7.3.

Sensors:

pH sensor
What is the buffer solution in the little plastic container that the pH electrode sits in? I need to know so I can replenish the buffer solution when my students spill it.
Conductivity
Do I need to define the conductivity sensor before using it?